KITZONE TECHNOLOGY PRIVATE LIMITED

Refund Policy

  • When you buy our products/services, your purchase is covered by our 24 hours money back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund, subject to deductions for legal documents or services provided. To request a refund under this guarantee, you must contact us within the first 24 hours of your payment. Just send an email to support@kitzoneindia.com . We'll gladly refund you 100% of your fees within 24-72 hours of your refund request If you are not entirely satisfied with your purchase, we're here to help.

  • Returns

    We do not provide return & refund policy, however if the order is cancelled within a day's time subject to product not dispatched we will refund your payments. Refund will be processed through same mode within 10 working days Kitzone best possible efforts to provide quality products and services. All models undergo quality checks and required tests to ensure: efficiency, electrical safety & reliability.

  • Refunds

    Once we receive your email on support@kitzoneindia.com for cancellation and refund, we will scrutinize and evaluate the transaction. After approval refund will initiate. Refund amount is calculated by deducting 20% (shipping and internet payment charges) from your original payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Refunds will be issue to the same payment method which were used at the time of purchase.

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FAQ

What is Kitzone ?

Kitzone is a digital Neo bank.Kitzone does not have any physical branch all work in kitzone is done online.Kitzone digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card, Sound box, Prepaid card & Metro Card etc.

What is On-US Transaction

An "on-us" transaction refers to a financial transaction where both the sender and recipient hold accounts at the same bank or financial institution. In other words, the transaction occurs entirely within the same bank, without involving external networks or intermediaries.

Examples of on-us transactions include:

  1. Transferring funds between two accounts held by the same person at the same bank.
  2. Paying a bill or making a payment to someone who also banks at the same institution.

On-us transactions are typically faster and less expensive than transactions that involve external networks, such as wire transfers or payments to accounts at other banks.

What is Off-US Transaction

An "off-us" transaction, also known as an "away transaction" or "network transaction", refers to a financial transaction where the sender and recipient hold accounts at different banks or financial institutions. This means that the transaction involves external networks or intermediaries to facilitate the transfer of funds.

Examples of off-us transactions include:

  1. Transferring funds from an account at Bank A to an account at Bank B.
  2. Paying a bill or making a payment to someone who banks at a different institution.
  3. Using a debit or credit card to make a purchase from a merchant who banks at a different institution.

Off-us transactions typically involve additional processing steps, such as routing through payment networks (e.g., Visa, Mastercard, or ACH), which can lead to:

  • Longer processing times
  • Higher fees
  • Increased complexity

In contrast, on-us transactions occur entirely within the same bank, making them generally faster and less expensive.

What is quick Pay

Quick Pay is a payment service that allows users to send and receive money electronically, typically through a mobile app or online platform. It's designed for fast and convenient transactions, often using mobile numbers or email addresses to identify recipients.

Quick Pay services usually offer features like:

  1. Instant or near-instant transfers.
  2. Easy registration and setup.
  3. Simple recipient identification (using mobile numbers or email).
  4. Low or no fees for transactions.
  5. Integration with existing bank accounts or payment methods.

What is AEPS?

AEPS (Aadhaar Enabled Payment System) is a payment service in India that allows users to make financial transactions using their Aadhaar number, which is a unique 12-digit identification number issued to Indian citizens.

AEPS enables users to:

  1. Withdraw cash
  2. Deposit cash
  3. Make payments
  4. Check account balances

using their Aadhaar number and biometric authentication (fingerprint or iris scan).

AEPS transactions are typically done through a Micro-ATM or a Point of Sale (PoS) device, and the service is often used for:

  1. Government benefit transfers.
  2. Subsidy payments.
  3. Rural banking services.
  4. Financial inclusion initiatives.

AEPS aims to increase financial accessibility and inclusion, especially in rural and underserved areas, by leveraging the widespread adoption of Aadhaar. It provides a convenient, secure, and efficient way to make transactions, reducing reliance on physical cards or accounts.